Invacare stealing customers?

I thought this probably was blog-worthy. Here's an email I sent Brad:
Brad,
I did a training session with Rick Sample yesterday, and he said he had already ordered stuff through us. It really caught me off guard, but eventually, I figured out that some Invacare salesman called him and he placed an order through the phone directly with Invacare, at the prices offered through us. I taught him how to use our system and explained that for our reporting, we need him to go through our system. Anyway, it's pretty much taken care of. I just wanted to make you aware of the situation and see if there's anything more you wanted me to do about it.

Thanks,
Ben